Privacy Policy

Effective date: October 13, 2026

Information you provide

When you contact us, request a quote, or request a booking, we collect the information you submit. This can include your name, email address, phone number, city and ZIP code, service location when provided, business or facility type, property size, bedrooms and bathrooms, cleaning condition, service frequency, add-ons, preferred dates or arrival windows, and notes.

We also keep the associated estimate, request number, booking status, manager adjustments, proposed appointment time, and payment status. Please avoid including sensitive personal information in optional notes.

How we use information

We use this information to respond to enquiries, prepare estimates and custom quotes, review requests, coordinate cleaning appointments, check scheduling capacity, send service and payment communications, record payments and balances, and administer our services. A submitted request is not a confirmed appointment.

Google Calendar and Google Sheets

GladMint's authorized business administrator can connect a Google account through Google's consent process. Customers do not need to connect their own Google accounts to request cleaning.

• Calendar: We access availability information from the connected business calendar to check appointment conflicts. Where required by the granted permission, the integration reads calendar events to determine busy periods. We create, read, and delete GladMint appointment events as needed to manage confirmed bookings and cancellations. Appointment events may contain customer contact details, service details, and the booking reference.
• Sheets: We read and update the configured business quote tracker to synchronize submitted requests, contact and service information, estimates, internal travel charges, booking details, and status changes. Administrators who have access to that tracker can see this information.
• Connection credentials: Google access and refresh tokens are stored encrypted in our application database and used to maintain the authorized connection. They are not displayed to website visitors.

Google-derived information is used for these scheduling and request-management functions, not for advertising, selling personal information, or training general-purpose AI models. Our use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including its Limited Use requirements.

The administrator can revoke GladMint's Google access through Google Account connections. Revocation prevents future authorized access but does not automatically delete existing appointment events, spreadsheet records, or saved cleaning requests. Contact us to request removal of retained records or stored connection credentials.

Payments and service providers

Secure online payments are processed by Stripe. Payment links can pass contact details, booking references, and the amount due to Stripe. GladMint records payment status, transaction references, and balances; our application does not store full payment card numbers.

Information is handled by the providers needed to operate these features, including Hostinger for website hosting and database infrastructure, Google for connected Calendar and Sheets services, Stripe for payments, and our email service for notifications. These providers handle information under their own applicable privacy terms. Relevant request information is also available to GladMint personnel managing the requested service.

Technical information and security

Our application and hosting infrastructure process technical information such as IP addresses, request timing, and operational errors to serve the website, limit abusive requests, and troubleshoot problems. The website may use browser storage for functional request or administrative session state. External resources used by a page, such as fonts or images, may receive standard connection information when your browser loads them.

Administrative access controls and encrypted storage for Google connection credentials help protect information. No online service can guarantee complete security.

Retention and requests

Submitted requests, booking information, and related service records remain in our database and, when connected, the business tracker. Retention depends on service administration, payment records, and applicable recordkeeping obligations; records are not automatically removed when a pending time-slot hold expires.

You can ask us to access, correct, or delete information associated with your request by contacting manager@gladmint.com. We may need to verify the requester's identity and retain records needed for payment, service administration, or applicable legal obligations. Deleting a website record does not automatically remove copies held independently by payment or email providers.

Policy updates and contact

Updates will be published on this page with a revised effective date. For privacy questions or requests, email manager@gladmint.com.